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Supply Chain Customer Service: The Art of Follow-Up and Accountability

Is customer service and follow-up really becoming a lost art? This week on the Power Supply podcast, Alan Edwards, Vice President of Supply Chain Solutions Group at Mary Washington Healthcare, joins us to explore the art of mastering customer service and the importance of follow-up in healthcare supply chain. Tune in as Alan shares his strategies and best practices for maintaining exceptional customer service standards and encouraging a culture of accountability for supply chain and beyond. From the importance of clear communication to the strategies for effective team management, we’ll explore innovative solutions for building a culture of excellence that not only meets but exceeds customer service expectations. We’re going “back to the basics” of customer service and follow-up in this can’t-miss episode!

Once you complete the interview, jump on over to the link below to take a short quiz and download your CEC certificate for .5 CECs! — https://www.flexiquiz.com/SC/N/ps9-4

#PowerSupply #Podcast #AHRMM #HealthcareSupplyChain #CustomerService #Accountability #FollowUp

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