---
title: '“But the Rep Said…”: Who to Listen to and Why It Matters for Your Sterile Processing Team'
type: 'episode'
url: 'https://doc.social/episodes/but-the-rep-said-who-to-listen-to-and-why-it-matters-for-your-sterile-processing-team'
show: 'Beyond Clean'
show_url: 'https://doc.social/podcasts/beyond-clean'
published: '2023-11-02'
audio: 'https://traffic.libsyn.com/secure/beyondclean/Article_085_-_But_the_Rep_Said_AOTG.mp3'
---

# “But the Rep Said…”: Who to Listen to and Why It Matters for Your Sterile Processing Team

written by Hank Balch

## Summary

In this CE-approved episode of Articles On-The-Go, Hank Balch discusses why IFUs, not sales reps, should be trusted when it comes to instrument reprocessing: -- “…it is imperative that we build a culture and expectation among our team that we welcome rep-based education, but always take everything we hear with a big grain of salt. In other words, listen for insights, but verify everything with a more reliable external source (more on that in a moment).”

 To listen to the full episode click [here](http://traffic.libsyn.com/beyondclean/Article_085_-_But_the_Rep_Said_AOTG.mp3).

 To read this article, take the CE quiz & download your certificate, click [here](https://www.flexiquiz.com/SC/N/but-the-rep-said).

 Stay tuned for new CE-approved Articles On-the-Go releasing each week! Bookmark our new AOTG CE page here: https://www.beyondcleanmedia.com/articles-on-the-go

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