---
title: 'Episode 199: Jason Maloney - Transforming Customer Experience in Digital Pathology'
type: 'episode'
url: 'https://doc.social/episodes/episode-199-jason-maloney-transforming-customer-experience-in-digital-pathology'
show: 'People of Pathology Podcast'
show_url: 'https://doc.social/podcasts/people-of-pathology-podcast'
published: '2025-03-10'
audio: 'https://mcdn.podbean.com/mf/web/hptmzp4wmk6c64kx/Jason_Maloneybue29.mp3'
---

# Episode 199: Jason Maloney - Transforming Customer Experience in Digital Pathology

Today my guest is Jason Maloney, VP of Customer Experience at Proscia. What we discuss with Jason: His background in customer-facing roles across various company sizes. Being drawn to Proscia by the opportunity to impact lives through digit…

## Summary

Today my guest is Jason Maloney, VP of Customer Experience at Proscia.

What we discuss with Jason:

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His background in customer-facing roles across various company sizes.

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Being drawn to Proscia by the opportunity to impact lives through digital pathology.

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Customer Experience (CX) encompasses professional services, technical support, and customer success, focusing on the post-sale experience.

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Many companies in the industry focus on product development without adequately addressing customer needs and experiences.

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Jason applies insights from various industries, emphasizing the importance of treating customers as humans and understanding their workflows.

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Proscia's CX strategies have led to reduced time to go live with software and improved overall customer satisfaction.

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Proscia fosters a continuous feedback loop between customers and internal teams, enhancing product development and customer support.

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Proscia's CX team helps pathologists and researchers integrate AI into their workflows, providing expertise and support.

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The future focus will be on developing trusted advisor relationships with customers, enhancing customer success initiatives, and deepening problem-solving capabilities.

Links for this episode:

[Pathologists' Assistant Shadowing Network on LinkedIn](https://www.linkedin.com/groups/14605997/)

[Health Podcast Network](https://healthpodcastnetwork.com/)

[ LabVine Learning](http://bit.ly/labvine)

[Dress A Med scrubs](https://dressamed.com/?rfsn=5044297.cb03eb&utm_source=refersion&utm_medium=affiliate&utm_campaign=5044297.cb03eb)

[Digital Pathology Club](https://digitalpathology.club/digital-pathology-beginners-guide-notification?am_id=dennis985)

[Proscia](https://proscia.com/)

[Expanded Customer Experience (CX) Practice Enables Users To Realize Value Over 30% Faster](https://go.proscia.com/KLAS-Emerging-Company-Spotlight?utm_source=PR&utm_campaign=2024_Momentum)

People of Pathology Podcast:

[Twitter](https://twitter.com/peopleofpath)

[Instagram](https://www.instagram.com/peopleofpath/?utm_source=ig_embed&ig_rid=87f3e0df-5864-418e-a5b3-5fdd260ba05b)