[Justin Martin]

I’m curious what the incentive is for the agencies to be friction points/barriers instead of resolution points. You’d think that on their end they could develop a system that proactively prompts and encourages the submitting user to provide their base level of detail for a successful “ticket” or claim.

If they’re unwilling and unable then maybe it’s something you could track on your end. Looking at all the counterpoints they raise, datify that, and use that insight to make your process more likely to be accepted.