Supply chain interacts with basically every area of healthcare, but can these teams also help improve HCAHPS scores? Suzi Collins joins Justin Poulin, Garry Skinner and Hays Waldrop to discuss how she’s using social media to reach and develop her team into valuable drivers of staff and patient satisfaction. Suzi outlines the importance of effective communication and teaching her team to have a proactive mindset to address problems quickly and help minimize challenges moving forward. Supply chain is uniquely positioned to help drive change that let clinical teams focus on delivering patient care instead of other tasks like inventory and order management, which take time away from bedside care. Tune in as Suzi promotes positivity and staff development through her role in supply chain delivering what she aptly calls “Pure Friggin’ Magic”!
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