Healthcare Crossroads

A podcast showcasing the connections in Healthcare Data, Compliance and Patient Care

Revolutionizing Healthcare: Embracing Digital Transformation for Better Patient Care

In this captivating episode, we delve into the realm of digital transformation in healthcare and explore its profound impact on patient care. Our expert guest in digital transformation Unmesh Srivastava, will shed light on various facets of this transformation, including the adoption of value-based care, harnessing the power of AI technology, and the crucial aspect of cultural sensitivity.

Join us as we uncover how healthcare providers are redefining their practices to prioritize value-based care. Discover how value-based care not only improves patient satisfaction but also enhances overall health outcomes while reducing costs.

We then delve into the vast potential of AI technology in revolutionizing healthcare. We will discuss cutting-edge applications, such as predictive analytics, machine learning, and natural language processing, which are transforming the way healthcare is delivered. Learn how AI-powered systems can streamline diagnosis, personalize treatment plans, and optimize resource allocation, ultimately leading to improved patient care and more efficient healthcare workflows.

But amidst the rapid technological advancements, our discussion takes a thoughtful turn towards cultural sensitivity in healthcare. We explore the importance of recognizing and respecting diverse cultural backgrounds, beliefs, and practices in the context of patient care. Our guests highlight the need for healthcare organizations to foster cultural competence, train their staff, and leverage technology to bridge cultural gaps, ensuring equitable and inclusive healthcare for all.

Learn more about what Clever Healthcare is doing to advance digital transformation in healthcare.

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Building human centered relationships in healthcare organizations

This episode will discuss how to build meaningful relationships with patients, caregivers, and healthcare professionals. You will learn to build strong relationships with your teams, peers and external stakeholders. We will provide insights on how to build and maintain relationships that are beneficial to the organization as a whole. We will interview Jennifer Krippner Chief Experience Officer at the Institute for Healthcare Excellence

Developing trust, communication, accountability, feedback and teamwork.

Impacts that health care organizations have on the broader community, which will help leaders better understand the big picture.

Valuable lessons that will equip and empower leaders to improve their relationships.


Jennifer Krippner
Chief Experience Officer

The Institute for Healthcare Excellence

Jennifer Krippner is a leading expert on patient experience and relationship centered care. Jennifer has more than 20 years of expertise in strategic planning, patient experience, physician development and employee/community engagement. Prior to her lead role at The Institute for Healthcare Excellence, she was director of physician development and guest relations at Maple Grove Hospital in Minnesota. While there, she led staff-driven patient experience advisory teams and developed projects that directly contributed to consistent top tier performance in key patient and staff satisfaction results.

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Current Data trends for Pharmacy Services

In this podcast episode, we sit down with Joey Dizenhouse, an expert in the pharmacy benefit management (PBM) . We explore the latest data trends in the PBM market, including rising healthcare costs. We also delve into the growing importance of data analytics and technology in managing pharmacy benefits and improving patient outcomes.

Throughout the episode, Joey shares his experiences and observations from his work in the PBM industry and as a patient advocate, offering valuable insights into the challenges and opportunities facing patients, providers, and PBMs in today’s rapidly evolving healthcare landscape. Whether you’re a healthcare professional, patient, or simply interested in the latest trends and developments in the pharmacy benefit management industry, this podcast episode is a must-listen.

Rising Healthcare Costs
Growing importance of data tracking for improved patient outcomes
Benefits and Challenges of Increased use of technology
Focus on patient engagement
Impact and lessons learned since Covid19
Patient Advocacy and Copay Assistance Programs and

Inflation Reduction Act Takes Multiple Approaches to Improve Drug Access, Affordability

Human Capital

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Support for Primary Care

In this episode, we are showing our support for primary care physicians and how we can help them improve documentation.
Primary care physicians are the backbone of our healthcare system. They provide comprehensive health care services to patients and serve as the first line of defense against illness and disease.

Unfortunately, primary care physicians often struggle to keep up with the mountain of documentation requirements required which means that their time spent with patients is diminished, resulting in less efficient patient care.

That’s why we are here today, to discuss ways that primary care physicians can improve their documentation without sacrificing the quality of their patient care.

We will chat with our special guest, national speaker, and risk adjustment expert Christine Hall CHC (AAPC Instructor) CPC , CPB, CPMA, CRC, CEMC, CPC-I

Let's break down HCC and documentation areas of concern to improve efficiency, and calculation of true patient risk and help improve the quality of care.

  • Direct Supervision and Telehealth post-PHE
  • What is extended until 2024?
  • Proper telehealth communication post-PHE
  • Documentation that supports clinical indicators

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Unraveling Evaluation and Management : Documenting the Cheif Complaint

The documentation of the chief complaint is a crucial part of a patient's medical record. The chief complaint is the primary reason a patient seeks medical attention, and it is important to document it accurately to ensure proper diagnosis and treatment. In this episode, we will discuss

  • Documentation vs Guidelines
  • What the payers are saying

There is a level of critical thinking needed by coders and auditors. Our advisors will discuss these areas in detail
Let's tune in to our advisors

Jennifer McNamara CCS,CPC,CPMA,CRC,CGSC,COPC AAPC Approved Instructor

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Hear her speak at RevCycle Symposium and AAPC Healthcon


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Christine Hall CHC(AAPC Instructor) CPC,CPB,CPMA,CRC,CEMC,CPC-I

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Hear her speak at RevCycle Symposium


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Sonal Patel, BA, CPMA, CPC, CMC, ICDCM

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Breaking down CDI

In this episode, we are joined by our friend Glenn Krauss from CORE-CDI. Glenn and I had the opportunity to sit down and review the CDI programs for Inpatient and Outpatient and how important CDI is to the healthcare industry. We will discuss the following:

  • The medical record as a communication tool versus a reimbursement tool
  • Physician documentation improvement must be physician-centric and physician driven
  • Compliance and ethics in Physician Documentation Improvement must be an integral part of any program
  • Can CDI programs elevate compliance risk unknowingly without proper precautions being taken?

Find Glenn at the upcoming Pain Management Compliance Symposium on April 13 and CDI Symposium 2023 on September 13-14

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