The Healthcare Podcast

The Healthcare Podcast brings you the topics, insights, thought leaders, and discussions that may change the way you think about healthcare. Healthcare is ever changing, ever evolving. We aim to tackle the challenging big issues that healthcare faces today, including policy, trends, industry evolution, and more.

Ep. 07. Is Digital Health The Answer?

We have all heard the buzzwords. AI, blockchain, tele-everything, tech enabled, robotics, IoT, remote monitoring, wearables, machine learning, BIG DATA… DIGITAL HEALTH. There are probably some that I have missed.

But what does it all mean? What do all these buzzwords amount to? Are they bringing the revolution that many herald as their promise? Do they mean anything to the average patient?

To help us make sense of the emerging world of Digital Health, I am joined today by Dr. Benjamin Schwartz, a powerhouse in the Digital Health Space.

Dr. Schwartz, is a board-certified orthopedic surgeon specializing in the surgical and non-surgical treatment of arthritis of the hip and knee including total joint replacement and revision.

Dr. Schwartz is fellowship trained in adult reconstruction of the hip and the knee with over 13 years of experience in private practice. The focus of his career has been delivering high quality, evidenced-based musculoskeletal care with an emphasis on fostering the doctor-patient relationship. As a result, he has received awards for Excellence in Clinical care and was a top performer in the CMS BPCI-A program in 2019. As part of his commitment to quality and evidence-based medicine, he has served both nationally and locally on a variety of committees.

In addition to his clinical work, Dr. Schwartz has extensive experience in digital health, currently serving as Chief Innovation Officer for Healent, an early-stage healthcare technology company. His experience in health tech also includes several mentorship positions with incubators, accelerators, and hack-a-thons including MassChallenge, MATTER Health, and MIT Hacking Medicine and advisory roles with, QuadrantEye, and Enhatch.

He is a LinkedIn Top Voice and a leader among physicians and the healthcare innovation space.

Find Dr. Schwartz on LinkedIn:

And on Twitter: @BenSchwartz_MD

6. Is there a doctor in the house? A looming epidemic that’s already here.

As it stands 42% of physician report being burned out, 80% of those noted burnout began pre-pandemic. Not to mention a projected physician shortage of up to 124,000 physicians by 2034.

Nursing in hospitals is seeing the highest turnover rates in years, 19%. And some figures put nursing burnout as high as 70%.

What’s going on? What can be done about it? And why does it matter?

To talk about this and so much more, we have Dr. Hieu Bui.

Dr. Bui has been in the healthcare industry for close to 15 years. He is also an entrepreneur, investor and a human capital metrics and analytics consultant. As a certified Fellow of the American College of Healthcare Executives (FACHE), he also maintains his duties as an active board member for the western FL chapter of the American College of Healthcare Executives. His responsibility include networking and spearheading healthcare executive speaker educational events for his chapter.

He has been a keynote speaker at other engagements in the past which includes Innovator MD World Congress, physician leadership for residency program, and Ending Physician Burnout Global summit. His article on strategic human capital management has been tentatively approved for national publication with the HFMA, a CFO and CEO healthcare finance magazine later this year.

Dr. Bui’s interests are at the intersection of finance, human capital management, and data analytics. As Chief Medical Officer at 2daysmood, an employee sentiment analytics software company, he leverages employee data to provide insights into an organization’s employees’ mood and how it correlates to an organization’s KPIs. He believes that employees’ knowledge, skills, and abilities are an organization’s greatest assets and therefore to maximize the performance of an organization financial standing, it must practice a sustainable employability model with its employees. Lastly, he is also a strategic healthcare human capital consultant partner with HC Moneyball, human capital analytics consulting firm.

More From Dr. Bui:

5. Your people and your hospital. How you can decrease turnover, increase engagement, maximize your earning potential, and reduce your costs

The healthcare industry has become notoriously complex. As a patient, navigating the system can be overwhelming.

The same is true as a clinician or healthcare administrator. There are mountains of bureaucracy and administrative paperwork.

But if you ask anyone why they became a doctor or got into healthcare in the first place, the likely response would be – to help people.

Any business, any organization is about people. Made up of people, run by people, serving people. That people service is especially obvious in healthcare, where everyone exists to serve a patient’s health.

But there is a people problem in healthcare.

Healthcare has the second highest employee turnover rate of any industry. Nurse turnover was 17% in 2018.

Physicians are burning out at an unprecedented rate. According to a national physician survey, 42% of physicians are burned out, meaning they have a long-term, unresolvable, job-related stress that leads to exhaustion, cynicism, feelings of detachment from job responsibilities, and lack a sense of personal accomplishment.

What can you do about it? How can we reverse the trends, for the health of our organizations, for the health of our people, and for the health of our patients?

The episode’s guest is an expert in organizational transformation, Mr. Alastair Steward.

Alastair is currently an organizational transformation consultant at The Ready, where he helps teams and organizations realize a more adaptive, meaningful, and human way of working.

Alastair has held leadership positions, developed teams, and cultivated organizational change along the way. He has coached people at every level of organizations, including CEOs, on the people side of strategic decisions, cultivating true leaders capable of fantastic organizational transformation in the process.

Book recommendations

1. Reinventing Organizations by Frederic Laloux –

2. The Fifth Discipline by Peter Senge –

3. The Coaching Habit by Michael Bungay Stanier –

4. Brave New Work by Aaron Dignan –

Other notes

Buurtzorg and self managed teams –

Daniel Pink –

Misty rock climb –

Squeeze the Trigga rock climb –

Alastair on LinkedIn –

Alastair on Twitter –

4. The Telehealth Revolution: How you can get on board and transform your practice, your business, and your patients’ lives

Telehealth got its start in the 1950’s when a psychiatric hospital created a video link with an acute care hospital to treat a patient 112 miles away. Flash forward 70 years and we are witnessing the explosion of Telehealth into the mainstream.

Largely driven by the global Coronavirus pandemic, As Seema Verma, the administrator of CMS, said in April of 2020, “the genie’s out of the bottle on this one… there’s absolutely no going back.”

However, there is a lot of work to be done in order to institutionalize Telehealth, capitalize on its opportunities, and operationalize its upside.

Sure, we all see the benefit of Teledoc or Doctor on Demand – where you may be lucky enough to have an employer-sponsored plan that covers these services at no cost to you, or you are free to shell out $45 per visit. Teleradiology and Telestroke services have also been relatively stable for years now and can help hospitals reduce overhead, resolve staffing issues, and deliver care faster and more effectively.

Despite many of the upsides, we still do not – though the pandemic has changed things some – seen universal adoption. Some impediments remain including, reimbursement, qualifications for Telehealth, belief in its efficacy, liability (or perhaps perceived liability), operational complexities and challenges, and more.

To talk about the state of Telehealth today and how you can take advantage of this rising movement is the inimitable Joseph Ebberwein.

Joe is the Co-founder and Chief Financial Officer at Corstrata, a Telehealth company that is re-imagining the way wound care is delivered to the 7 million people in the U.S. suffering with a chronic wound and the 1M people living life with an Ostomy.

After working at PwC early in his career, Joe moved into corporate healthcare and has spent 30 years in various leadership roles in the post-acute industry, working in innovative home-based care models such as home health, hospice, and private home care. Joe was fortunate to work with a team that successfully integrated Telehealth and remote patient monitoring into home health when remote patient monitoring first emerged in the early 2000s.

Joe has published and presented nationally on topics specific to Telehealth in wound care, chronic care cost management strategies, and the transformation of care delivery models from volume to value.

“There are more than 9,000 billing codes for individual procedures and units of care. But there is not a single billing code for patient adherence or improvement, or for helping patients stay well.” -Clayton Christensen

Joe’s Top Books

· How Will You Measure Your Life? – Clayton Christensen

· Being Mortal – Atul Gwande

More on Joe and Corstrata



Best fired chicken in Savannah

· Mrs. Wilkes

· Paula Deen’s Lady and Sons

3. Why your hospital should be on TikTok

Today’s episode is a deep dive into social media and a look at why your hospital, or infusion center, or private practice, or physical therapy office should be on social media. Not only why, but what to do to get started and some best practices for increasing your presence and engagement.

Over 200 million people are on social media at least 3 hours every day. So, if you are not taking full advantage you are missing out on a lot of community engagement and business opportunity. Not only that, but as a healthcare provider, you are missing opportunities to help your communities with information and education.

At the time of this recording, we are in the midst of the Coronavirus pandemic. While the principles and tactics we discuss will be evergreen, it is important context. Especially as communities look for answers, comfort, and leadership. Social media can be a powerful communication channel.

Our guest for this episode is Rebecca Batterman.

Rebecca is a consumer marketing, brand innovation, strategy, and intellectual property law expert. Her career has been rooted in exploring and challenging the traditional formats of the consumer and brand relationships.

Rebecca spends her days launching brands and creating fully immersive brand communities through digital and live experiences, strategic partnerships and influencer marketing. She has led programs for well-known global brands such as L’Oréal, Sony, Target, P&G, and LEGO for product launches, experiential marketing, and corporate innovation. Rebecca challenges brands to explore innovation not just for their products but in the way they connect with consumers.

Her work has won numerous innovation and experiential marketing awards. She has launched over 30 consumer brands to market for startups and Fortune 500 companies alike.

Rebecca has raised and managed over $100m of client business with brands, startups, institutions, and non-profits. And if all of this wasn’t enough, she also has a background in media production, including original content creation and is a Masters of Intellectual Property Law candidate at Cardozo School of Law.

Rebecca can be found at:

LinkedIn: Rebecca Batterman

Instagram: @rebeccabatterman

Links discussed in the show:

Tara Mohr: Playing Big –

Roger James Hamilton: The Millionaire Master Plan –

Dana James: The Archetype Diet –

2. Identifying opportunity in the middle of a crisis

On this episode we will be discussing how hospitals and other care delivery organizations can respond to the crisis in the short term from a business and financial perspective and identify and capitalize on opportunities to become stronger institutions once we emerge from the crisis.

Today’s guest is Dr. Timothy Mescon an expert in business, leadership, and responding to adversity.

Tim Mescon, based in Amsterdam, the Netherlands, is executive vice president and chief officer for Europe, the Middle East, and Africa for AACSB International, the oldest and largest accreditor of business schools in the world. He is President Emeritus of Columbus State University in Georgia, where he served from 2008 to 2014. During his time there he brought the institution to prominence as it was named one of the top 50 Universities in the South and in the top 35 for online business and education by US news and world report.

Previously, he served as dean and Dinos Eminent Scholar Chair for 18 years at the Michael J. Coles College of Business at Kennesaw State University in Georgia. He is the author of more than 200 articles and case studies, and he has coauthored four books, including Entrepreneurship: Venture Initiation, Management and Development.

Tim was also a principle at The Mescon Group, a multidisciplinary consulting firm, which provided business process reengineering consulting services to companies around the country. This work included many hospitals and healthcare systems as clients – on projects ranging from enterprise redesign to strategic planning.

For 6 consecutive years Tim was named one of the 100 most influential Georgians.

Tim Mescon can be found on:

LinkedIn: Timothy Mescon

Twitter: @timmescon


Links discussed in show:

John Quelch – Leadership Principles:

Erik Larson – The Splendid and the Vile: A Saga of Churchill, Family, and Defiance During the Blitz:

Doris Kearns Goodwin – Leadership in Turbulent Times:


About Instructor

Preston Alexander

Over the last several years I have set out to understand as much as possible in the healthcare landscape from a policy and business perspective. I am looking to learn about the challenges, opportunities, people, organizations, and perspectives facing our system. My goals are simple, improve access and affordability of care. Always looking for new opportunities that are truly impactful and transformative. Above all a lifelong learner.

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